Responsible Gaming

Gaming Should Be Entertainment

At Vegas Hero, we believe gambling should be enjoyable entertainment, not a way to earn money or solve financial problems. Betting always carries the risk of losing money, and you should only gamble with funds you can afford to lose.

Please take time to understand the risks involved and use the tools available to help you play responsibly.

Age Verification

Vegas Hero is only available to persons aged 18 years or over, or the legal gambling age in your jurisdiction, whichever is higher. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal gambling age, please do not attempt to register or play.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone you know, it may be time to seek help:

• Spending more time or money gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about the amount wagered
• Neglecting work, family, or personal responsibilities due to gambling
• Using gambling to escape problems, stress, or negative emotions
• Borrowing money or going into debt to fund gambling
• Feeling anxious, irritable, or upset when unable to gamble
• Unsuccessful attempts to reduce or stop gambling
• Loss of interest in hobbies or activities that do not involve gambling

Self-Help Tools Available

Vegas Hero provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a set timeframe
• Reality Checks: Receive regular reminders during your gaming session about the time and money you have spent
• Self-Exclusion: Take a break from gambling by temporarily or permanently excluding yourself from your account
• Account Cooling Off: Request a temporary suspension of your account for a period you specify

To access these tools, log into your Vegas Hero account and visit the Responsible Gaming settings in your account dashboard.

Support Organisations

If you or someone you know needs help with gambling-related issues, the following organisations offer free, confidential support:

United Kingdom

• GamCare: www.gamcare.org.uk – Free counselling and information for problem gamblers and their families. Phone: 0808 8020 133
• GamStop: www.gamstop.co.uk – National self-exclusion scheme allowing you to exclude yourself from all online gambling operators
• National Problem Gambling Clinic: Specialist NHS service in London offering treatment for problem gambling

International Support

• Australia – Gambling Help Online: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council: www.responsiblegambling.org
• United States – National Council on Problem Gambling: www.ncpgambling.org – National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung: Information and resources on gambling addiction prevention

If You Need Help

If you are struggling with gambling, please reach out to one of the support organisations listed above. There is no shame in asking for help, and trained professionals are available to assist you.

Your wellbeing is important to us. If you need to take a break from gambling, use the self-exclusion tool or contact our customer support team to discuss the options available to you.

Gamble responsibly and within your means.